How do I set-up a mailbox using IMAP on my device?

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.

By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox.  For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices.

The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.

Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.

When selecting the account type, select IMAP.

Your Username is your full email address.

Your Password is your mailbox password, which you can find in your Control Panel.

Your Incoming Mail Server and Outgoing Mail Server are both mail.yourdomain.com, where you replace.

So, for example, if your name is John and your domain name is mydomain.com:

Username: john@mydomain.com
Password: my-Secret-Password-2378
Incoming Mail Server: mail.mydomain.com
Outgoing Mail Server: mail.mydomain.com

In the Advanced Features for Outgoing Mail Server, there may be some additional settings that need changing.  Please make certain that:

  • You are using the default ports (25, 465, 587)
  • You are not using Secure Sockets Layer (SSL)
  • You are using Password for Authentication

What are the limits on my email accounts?

To protect our servers, we have placed limits on some email features, including the number of emails you can send, the size of your mailbox, and the file size of attachments.

Sending Emails

For emails you are sending, the limits are:

  • WebMail: 50 emails per day
  • Desktop client or device: 500 emails per hour, with 100 recipients per email
  • Website script that sends email: 1,000 emails every 12 hours
  • Mailing list: As many emails as you like, with 2,500 subscribers per list

We have a Zero Tolerance policy on users sending unsolicited email.  If our systems are deliberately used to send unsolicited email, we will suspend the user’s account.

Email Attachments

The limits on attachment sizes are:

  • Using WebMail: 2MB in total
  • Using a mail client or a device: 30MB in total

When you attach a file to an email, it increases in size, and even though the file may be smaller than the limit when you check its properties as a separate file, it may be over the limit when attached to an email. We also have no control over the limits set by other companies, who may have set their limits much lower – some even down to 2MB.

If you attempt to send an email attachment over your limit or your recipient’s limit, the email will be bounced back to you.

If someone sends you an email with attachments larger than 30MB, that email will be bounced back. The sender will receive a message informing them that the message size exceeds the size limit for your server.  You must then contact the sender to work out another way of sending attachments.

One way of sending large files to your recipient is if you both use Microsoft Outlook or Microsoft Outlook Express.  Certain versions of this software includes a ‘Break apart messages’ feature, where you can break an attachment up into sequential emails and they are recombined on the recipient’s computer.

Mailbox Size

The size of your mailbox will depend on which email package you have:

  • Standard Mailbox: 1GB capacity
  • Premium Mailbox: Initial 2GB capacity, but can be upgraded to 10GB in 2GB increments
  • Exchange Mailbox: 30GB capacity

If you use our WebMail or IMAP, this capacity includes all attachments and any emails you have in the ‘Trash’ but have not deleted.

If you are close to your 1GB mailbox limit, emails sent to you that would cause you to exceed your limit will not be delivered to your mailbox.  If you receive smaller emails, but not the larger ones, this could be what is causing that problem.

Please note: As part of our regular server housekeeping, any Standard Mailboxes that have not been checked for 100 days may be automatically deleted.

If your Standard Mailbox is too small, you can increase the capacity by upgrading to a Premium Mailbox. Your mail will be automatically transferred over, with no loss of data.

How can I connect to my mailbox with a secure connection?

We do support SSL encryption for all mail connection protocols.

If you are using our WebMail at http://webmail.yourdomain.com or http://www.outitgoes.com, you can access a secure version at https://www.outitgoes.com.

If you are connecting to your mailbox through a desktop-based email client, the ports are:

POP3: 995
IMAP: 993
SMTP: 465

Be certain to select the option in your mail client to use secure password authentication when using a secure connection.

You may receive a warning when making a secure connection to your mailbox. This is a common warning, and you can accept the certificate permanently despite the warning.

Lost or Forgotten Passwords

Should you forget or lose any of your passwords for services provided by us, you can change them from your Domain Control Panel. If you are unable to access your Domain Control Panel, you can use the forgotten password link from the Domain Control Panel login page to have your password changed.

If you have lost or forgotten you domain password (this is probably different to your Domain Control Panel password), please contact us so that we can have your username and a password reset sent to the registered domain Admin or Owner by email.

However, please note that this process will require you to set a new password instead of retrieving the existing password.

Email Access & Settings

The email server address for receiving email (both POP3 and IMAP) should be entered into your email software using the format mail.yourdomain.com and your domain name (without www. or any other prefix) should be used for the email username.

The outgoing mail server (SMTP) address is the same as the POP3/IMAP server address as shown above. Our outgoing SMTP service uses username and password authentication, so the outgoing SMTP Authentication option (not Secure Password Authentication or SPA) should be enabled in your email software if using our SMTP service for outgoing mail. The username and password to use is the same as your incoming POP3/IMAP email domain username and password.

Alternative Email Port: If you find that your ISP is blocking access to the default outgoing SMTP port (25) then you can use the alternative port of 587 when using your domain email with us.

In many cases the email settings in your device can apply and set-up default email server settings with the details shown above.

Mobile Control Panel

Our domain service provides a Control Panel optimised for use on most mobile devices, such as the Apple iPhone, iPod touch, iPad, Google Android devices, and many others.

There is no App to download to access this Control Panel. Simply enter your normal Web Control Panel address into your mobile device’s web browser and it will automatically connect you to the Mobile/iPhone Control Panel.

Your Domain or Web Control Panel

Your Web or Advanced Domain Control Panel (provided with our Email Hostingcan be accessed using http://cp.yourdomain.com or https://ssl.extendcp.co.uk

This provides access to your email forwarding and web redirect for our free Control Panel access and with our Advanced Domain Control Panel this includes extras such as mailbox settings, email spam filter settings, email autoresponders, WebMail access, etc.

You can also change your passwords directly from the Control Panel.

How do I sync Sent, Draft and Deleted mail items with IMAP folders on iPhone, iPad or iPod Touch?

This article only applies for mailboxes set-up as IMAP mailboxes on your iPhone, iPad or iPod Touch.

You can sync your Sent, Draft and Deleted items folders on your iPhone, iPad or iPod Touch with your mailbox as follows:

  • Go to Settings > Accounts & Passwords, Your Email, and select the Account you wish to sync.
  • On the next screen, go down down to Advanced.
  • You will now see a section called “Mailbox Behaviours” which lists your Drafts, Sent and Deleted folders, select whichever you want to sync.
  • On the next screen, go down to the “On the Server” section and select the correct folder that you want to sync this local folder to. For most users, this will be “Sent” for Sent, “Drafts” for Drafts and “Trash” for Deleted.

If you repeat this process for each of your Sent, Drafts and Deleted folders, they will be synced up with their respective folder on the server.

Why am I unable to send email from an iPhone, iPad or iPod Touch?

If you find you are unable to send email from your iOS device (iPhone, iPad or iPod Touch), it may be because your ISP (Internet Service Provider) is blocking connections on port 25. To resolve this you need to alter the port that your iPhone, iPad or iPod Touch uses to send mail which can be done as follows.

  • Go to Settings, Accounts & Passwords, Your Email, Account, SMTP.
  • On the next screen, you should see a Primary Server listed, select this server and on the next screen, change the “Server Port” to 587.

This should now allow you to send emails from your iPhone, iPad or iPod Touch.