Terms of Service

Our Domain Terms can be found here.

Domains Plus is a service provided by WorldWide Plus. We reserve the right to suspend or cancel a customer’s access to any or all services provided by Domains Plus when we decide that the account has been inappropriately used or otherwise. These Terms of Service are set out to determine the acceptable use of our service.

Email Service Use
Personal accounts are to be used by the primary owner only. Personal account holders are not permitted to store or give away domain services to other parties. We reserve the right to refuse service and/or access to our servers at any time.

Email Abuse
We do not tolerate the sending of ‘spam’, ‘junk’ or ‘unsolicited’ mail through our system. However, you are permitted to send mail to a valid ‘opt-in’ mailing list (i.e. to customers, members or subscribers) as provided with your own ‘Mailing List’ feature. Account holders are responsible for insuring that any scripts installed within their web space are secure so that they are not used for mass email sending, either directly or via an outside source. Where email abuse is found to have been used on an account, we reserve the right to suspend or close that account.

Email Mailbox Non-Usage Policy
Your service may include a number of mailboxes applicable to that domain as specified on our website. However, we reserve the right to delete from our system any mailboxes that have not been accessed for one hundred (100) clear days. This policy is only ever used in very rare situations (i.e. where a large quantity of email is going into an unused or abandoned mailbox). This does not apply to email forwarding addresses.

Payment Policies
Accounts are set up on a recurring prepay basis. Although we reserve the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year(s) or month(s) following the date the account was established. Customers have the option of submitting a renewal payment before or at the end of their prepay period unless closure notification has already been processed. For recurring payments, we will advise customers of the forthcoming renewal payment prior to the due date.

In situations where a domain service has not been renewed, we will immediately suspend the facility to purchase services online until the outstanding renewal is processed successfully. In addition, we reserve the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer submits a cancellation request. If a cancellation request is submitted after the due date for an Optional Extra then we reserve the right to make either an admin charge or a part or full charge for services beyond the renewal date where costs have already been incurred by us.

No bills or renewal reminders will be sent by regular postal mail. All renewal reminders will be sent directly to customers via email prior to the renewal date.

All payments are in GB Pounds Sterling.

You are required to have a valid and working email address registered on your account at all times. If we are unable to deliver email reminders to you, and your account is unpaid, this could result in account or domain suspension, or deletion.

If a domain service renewal payment is not received within seven (7) days from the service expiry date, a late payment fee of £10.00 may be charged. If renewal payment is not received within thirty (30) days from the service expiry date, your domain services may be suspended. If renewal payment is then not received within fifty (50) days from suspension, we reserve the right to close the account, delete any email data held on our system, and pass any unpaid fees onto a Debt Collection Agency.

Domain Optional Extra renewal payments must be paid no later than the expiry date for the Optional Extra(s) in question. If renewal payment is not received by the renewal date, we reserve the right to remove the Optional Extra from your account and remove (delete) any data corresponding to that Optional Extra (i.e. mailboxes) within twenty-four (24) hours of the expiry date.

Payment Options
We accept payment via any of the payment options accepted by PayPal. This includes direct payment by PayPal, major credit/debit cards, and PayPal eCheque payments. Payment by cheque, postal order or money orders is no longer accepted. However, we do accept alternative payment via Online Banking and Bank Transfer. These details are provided when ordering. Otherwise, please contact us for details.

Cancellations and Refunds
We reserve the right to cancel the service at any time. In this event customers will be entitled to a credit based upon the remaining period of membership. If a customer contravenes the terms of service a credit will not be issued in the event of a cancellation.

Customers may cancel their account at any time once any outstanding payments on the account are paid. When a customer decides to cancel their service, it is the customer’s responsibility to ensure that the account is cancelled with us or a domain To simply stop using the service does not constitute a cancellation; the service must actually be cancelled by contacting us, otherwise any service fees will still apply. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Some accounts may incur admin or processing fees, these charges are also non-refundable. This includes domain registration fees and payment for Optional Extras.

Customer agrees that it shall defend, indemnify, save and hold Domains Plus harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Domains Plus, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Domains Plus against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Domains Plus’ servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Domains Plus’ servers.

Domains Plus will not be responsible for any damages your business may suffer. Domains Plus makes no warranties of any kind, expressed or implied for services we provide. Domains Plus disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Domains Plus and its employees. Domains Plus reserves the right to revise its policies at any time.