Mobile Devices

Mobile Control Panel

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Our domain service provides a Control Panel optimised for use on most mobile devices, such as the Apple iPhone, iPod touch, iPad, Google Android devices, and many others.

There is no App to download to access this Control Panel. Simply enter your normal Web Control Panel address into your mobile device’s web browser and it will automatically connect you to the Mobile/iPhone Control Panel.

How do I sync Sent, Draft and Deleted mail items with IMAP folders on iPhone, iPad or iPod Touch?

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This article only applies for mailboxes set-up as IMAP mailboxes on your iPhone, iPad or iPod Touch.

You can sync your Sent, Draft and Deleted items folders on your iPhone, iPad or iPod Touch with your mailbox as follows:

  • Go to Settings > Accounts & Passwords, Your Email, and select the Account you wish to sync.
  • On the next screen, go down down to Advanced.
  • You will now see a section called “Mailbox Behaviours” which lists your Drafts, Sent and Deleted folders, select whichever you want to sync.
  • On the next screen, go down to the “On the Server” section and select the correct folder that you want to sync this local folder to. For most users, this will be “Sent” for Sent, “Drafts” for Drafts and “Trash” for Deleted.

If you repeat this process for each of your Sent, Drafts and Deleted folders, they will be synced up with their respective folder on the server.

Why am I unable to send email from an iPhone, iPad or iPod Touch?

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Please note that ports 25 and 465 are no longer supported, so please ensure that you are using port 587 when sending email. The original post is included below for reference.

 
 
If you find you are unable to send email from your iOS device (iPhone, iPad or iPod Touch), it may be because your ISP (Internet Service Provider) is blocking connections on port 25. To resolve this you need to alter the port that your iPhone, iPad or iPod Touch uses to send mail which can be done as follows.

  • Go to Settings, Accounts & Passwords, Your Email, Account, SMTP.
  • On the next screen, you should see a Primary Server listed, select this server and on the next screen, change the “Server Port” to 587.

This should now allow you to send emails from your iPhone, iPad or iPod Touch.