Email Support

If you have Email Hosting (Advanced Domain Control Panel) with us, log into your Control Panel and select Email Configuration. In the following list select ‘Junk Mail Filters’ where available in your account type.

Junk mail filters use special technology to filter out junk (spam) mail before you receive it. This feature also allows you set an address to send the junk mail to so that you can check this address to ensure that only junk mail is being caught.

Please bear in mind that spam filtering is not always perfect – there can be false-positives and false-negatives, so do keep an eye on your spam mailbox for mail that’s been incorrectly filtered, and do watch out for phishing emails that slip through the filter – if it doesn’t look genuine, contact the supposed sender directly.

To add an email account (or mailbox) in Thunderbird Mail:

1) Go to the ‘Tools’ menu, and click ‘Account Settings’.
2) Click ‘Add Account’ – make sure ‘Email account’ is selected and select ‘Next’.
3) Fill in your name and Email address.
4) Select POP or IMAP, your incoming mailserver will be in the format mail.example.com (replace example.com with your domain name).
5) Your incoming User Name is your email Address.
6) The name of the account is entirely up to you – click next until the account has been created.
7) Now We need to set up SMTP – click on ‘Outgoing Server (SMTP)’.
8) The Server Name is the same as your incoming mailserver.
9) The username will also remain the same (your email address).